Frequently Asked Questions:
1) Where do you deliver?
LEGO Certified Stores partner with a global carrier called Aramex Couriers to deliver your LEGO parcel right to your door in the KSA.
2) Do you deliver internationally?
No, unfortunately, we will not be able to ship your parcel overseas.
3) What are your charges for delivery?
We charge a standard flat fee of 25 SAR for all orders under 250 SAR. Any order above 250 SAR will be delivered for free either through Aramex as the supported courier or directly from our delivery team.
4) How long does it take to receive my order?
Depending on the time of processing, the delivery could take between 3-7 working days.
5) Can I track my parcel?
Yes, you can. Simply enter the Airwaybill number, provided in your shipping confirmation email, on the on the Aramex website https://www.aramex.com/express/track.aspx and you will be updated with the shipment status.
6) Still, waiting for your parcel?
Please contact the lego.saudiblocks.com Customer Service department on this email email@example.com, detailing your order number and shipping number and we will assist you further. Alternatively, you can reach us using our live chat function or by telephone at KSA 8001180009.
7) I want to change my delivery address, what should I do?
Please contact the Customer Service department on this email firstname.lastname@example.org, detailing your order number and shipping number and we will assist you further. Alternatively, you can reach us using our live chat function.
8) I have received my parcel, but there is a problem. What should I do?
Please contact the lego.saudiblocks.com Customer Service department on this email email@example.com, detailing your order number and shipping number and we will assist you further.
9) How can I shop on lego.saudiblocks.com?
Simply select your items, add the desired quantity, then proceed to checkout and enter all required fields (billing, shipping, etc.). Once payment has been confirmed, you will receive an order confirmation email. Make sure you keep this as it will contain important information such as your order number, the value of purchase, etc.
10) What is Click & Collect?
This service allows you to select items on our site from the comfort of your home, then select the store you wish to collect the items from and we will expertly prepare your parcel for collection in store.
11) How do I create an account?
Click on the Create an Account button and complete all required fields. You will be asked to enter an email address and unique password. On future visits, you can log into your account and view your profile. You will also be eligible for special offers and promotions as a registered user.
12) Must I create an account to shop on lego.saudiblocks.com?
No, you can check out as a guest. However, you will only be eligible for promotions and special offers as a registered user.
13) Why login?
When you create an account and log in, you will be able to view your previous baskets and we will be able to tailor special offers for you.
14) Do you have stores where I can try the items?
firstname.lastname@example.org is the official Franchise Partner of LEGO in Saudi Arabia. Click here to view the store locations.
15) How do I change my shopping currency?
Simply click on the currency sign at the top of the website and click on your desired choice.
16) How do I change my shopping language?
Simply click on the desired language sign at the top of the website and select your desired choice.
17) Can I purchase items in bulk and resell them?
The resale of LEGO items is prohibited; even if doing so in countries where LEGO does not have a store. Doing so will make you subject to legal action.
18) How do I use a promotional code?
When you are ready to checkout on lego.saudistore.com, enter the promotional code into the 'Promotional Code' box and proceed with your checkout. The offer will be applied to all applicable items in your basket at the time of entering the promotional code.
19) Can I cancel orders placed at LEGO?
We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind and want to cancel your order, follow the below-mentioned steps:
• Registered customers:
Cancel your order under My account as long as the order has not been processed by our warehouse team (You will see status – Processing if the order has been processed).
If your order has already been processed, however, it is not shipped contact our Customer Service Team at 8001180009 in KSA to cancel your order and we will use all reasonable endeavors to cancel it providing your order has not yet been shipped. If the order has been shipped such cancelation will be treated as a return. Please refer to our Return section in the FAQs for further information.
• Guest users:
If you placed the order as a Guest, then please contact our Customer Service Team to request your return. Will use all reasonable endeavors to cancel it providing your order has not yet been shipped. If the order has been shipped such cancelation will be treated as a return. Please refer to our Return section below for further information.
20) Can I return items purchased on lego.saudistore.com?
We are proud to offer a convenient return and exchange policy. We will accept the exchange or return of a product provided that:
- The item is returned within 14 days from the delivery date (or, in respect of a discounted product, the relevant sale period is shorter).
- The item is returned with its original receipt (bank statements will not be accepted).
- The item should be unused and in its original packaging.
- If the item was purchased as part of a special multi-buy offer, then the entire order needs to be returned.
21) How do I return items?
If your order wasn't suitable and you wish to return. please follow the below steps:
For prepaid purchases, you may return your purchased items from your profile being a registered user. If you have not created a profile on our website, please contact customer support to help you with the return. The refund usually takes from 10-14 working days for all prepaid eligible orders following their return to our warehouse passing our quality check.
For further support, please contact customer service by phone at 8001180009 or by email at email@example.com Any fees such as delivery will be deducted from the refund unless it is a manufacturing defect.
22) Will I get a refund?
Yes! For online prepaid orders, Refund takes 10-14 business days upon item return back to our warehouse following quality check.
Any fees such as the delivery fee will be deducted from the refund unless it is a manufacturing defect.
23) Is the delivery cost refunded when I return an item?
The lego.saudiblocks.com team is happy to refund the delivery cost, in the form of an online voucher, if a mistake had been made by the team, such as an incorrect item sent or the product was damaged, etc. Unfortunately, delivery costs cannot be refunded when an item is returned directly to one of the LEGO Certified Stores, or if the receiver no longer wants the item. In these instances, LEGO Toys would be happy to refund the value of the item or exchange the product for you. Please see the conditions of return.
24) How can I pay for my purchase of lego.saudiblocks.com?
25) How can I deactivate my personal account with lego.saudiblocks.com?
If you wish to deactivate your account, please contact customer support.
Direct contact at: